Liquid Aspect Waterproofing – Privacy Policy

 

ABN: 82652497777

Business Address: e11, 2a Westall rd Springvale, Victoria, Australia 3171

Email: info@liquidaspect.com.au

Phone: 1300 486 371

Effective Date: 1/9/2025

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1. Purpose

This Privacy Policy outlines how Liquid Aspect Waterproofing (“we”, “us”, “our”) collects, uses, stores, and discloses personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By engaging our services, providing your details, or accessing our website, you agree to the terms of this Privacy Policy.

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2. What Information We Collect

We may collect the following personal and business information from clients, suppliers, and contractors:

• Full name, business name, and contact details (address, phone number, email).
• Project or site details, including addresses and site access information.
• Billing and payment information (including ABN, bank details, and invoice data).
• Communication history, including emails, calls, and messages related to projects or quotes.
• Any other information required to deliver our services or meet legal obligations.

We do not collect sensitive information (e.g., health, religion, or ethnicity data) unless required by law or directly relevant to service delivery and with your explicit consent.

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3. How We Collect Information

We collect information in the following ways:

• When you request a quote, book a job, or accept a service proposal.
• When you communicate with us via phone, email, website, or social media.
• Through invoices, payments, and service records.
• When provided by builders, contractors, or suppliers related to your project.

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4. Why We Collect Information

We collect and use personal information to:

• Provide waterproofing and related services.
• Prepare quotes, invoices, and project documentation.
• Communicate with clients, suppliers, and contractors.
• Manage accounts, payments, and warranty records.
• Comply with legal, regulatory, and insurance requirements.
• Improve our business processes, customer service, and marketing.

We may also use contact information to send project updates, safety information, or promotional materials — you can opt out at any time.

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5. Storage and Security

We store information electronically and, where applicable, in physical form.

All data is held securely and protected from unauthorised access, alteration, or disclosure.

Measures include:

• Secure password-protected digital storage systems.
• Restricted access for authorised staff only.
• Secure disposal of physical documents when no longer required.

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6. Disclosure of Information

We may share information with:

• Subcontractors, suppliers, or builders directly involved in your project.
• Accountants, insurers, or legal representatives (for business operations or compliance).
• Government authorities or regulators, when legally required.

We do not sell, rent, or trade your personal information to third parties.

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7. Access and Correction

You may request access to the personal information we hold about you at any time by contacting us in writing.

If you believe your information is inaccurate, incomplete, or out of date, we will correct it promptly.

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8. Website and Digital Communications

If you visit our website or social media pages, we may collect limited analytical data (such as browser type, IP address, and time of access) to improve our online performance.

Cookies may be used to enhance user experience, but no personal identifying data is collected without your consent.

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9. Data Retention

We retain information only as long as necessary for business or legal purposes, including tax, warranty, and insurance requirements.

After this period, data is securely deleted or anonymised.

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10. Complaints and Contact

If you have any concerns about how we handle your information, please contact:

Privacy Officer – Liquid Aspect Waterproofing

📧 info@liquidaspect.com.au

📞 1300 468 371

📍 e11/2a Westall rd, Springvale, Victoria, Australia 3171

We will respond to all privacy enquiries and complaints promptly and aim to resolve issues within 10 business days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

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11. Updates to This Policy

We may amend this Privacy Policy at any time. The most current version will always be available on our website or provided upon request. Continued engagement with our services constitutes acceptance of any updated terms.

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Liquid Aspect Waterproofing

Professional. Reliable. Built to Last.

📧 info@liquidaspect.com.au | 🌐 liquidaspect.com.au | 📞 1300 468 371